On April 3, Dragonair launched Dragonair Aviation Certificate Programme 2009.
On April 28, Dragonair launched “Manage My Booking”, the new online service enabling passengers to manage their own travel itineraries by retrieving the most up-to-date flight status and enabling personal information to be amended or updated online.
On May 13, Dragonair further extended its cross-border upstream check-in service by allowing passengers to check in and have the boarding pass issued at Shenzhen downtown.
In July, Dragonair and sister airline Cathay Pacific Corporate Social Responsibility (CSR) Report has achieved an A+ rating in the Global Reporting Initiative (GRI) guidelines.
In September, Dragonair offers “KA Mobile” application to users of different smart phone platforms.
On September 7, Dragonair’s frequent flyer visitors, who are eligible members of its Marco Polo Club,can pass more quickly through immigration using the Frequent Visitor e-Channels at Hong Kong International Airport.
On September 14, Dragonair launches twice-daily passenger service to Guangzhou, enhancing connectivity via Hong Kong to the rest of the world.
On October 1, Dragonair increases passenger flights to Kathmandu from 3 to 5 per week. The flight will be operated using an A330 aircraft which offers greater capacity for both passengers and cargo.
On October 25, Dragonair moves its counter operations at Hong Kong International Airport to Aisle H in the Departure Hall of Terminal 1.
On December 14, Dragonair introduces enhanced features on the “Manage My Booking” facility, offering passengers a more comprehensive online travel tool to take control of their journey. Additional features include advanced seat reservation, special meal request, etc.