Frequently Asked Questions
Airfares
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1. How can I check fares from your site? You can search our fares through:
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2. Are there any exclusive online specials available on your site? We frequently offer fares that are only available on our site for a limited period. You can only get these fares if you book through Online Booking. |
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3. Why am I unable to book a promotional fare advertised under Offers & Promotions? Depending on your travel dates, you may not be able to enjoy our promotional fares due to sell-out. |
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4. When I fly First or Business Class in an itinerary that has multiple sectors, why am I sometimes placed in a different cabin class in one or more sectors? If an aircraft serving a sector of your itinerary does not have a First or Business Class cabin, you will be placed in a lower or higher cabin class. |
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5. Why do I get a different fare from my travel agent? Fares are subject to seat availability and fare restrictions. Hence, the fare quoted by your travel agent may not be the same as ours. |
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6. What is the difference between "Economy" and "Restricted Economy" tickets? There are two kinds of Economy Class. Economy Unrestricted carries a higher fare, but allows greater travel flexibility. Economy Restricted carries a lower fare, but usually has more travel restrictions, such as ticket validity and seasonality. |
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7. Can I enquire about fares and/or make reservations by email? Not at the moment, but you can use our Online Booking service and make easy arrangements. |
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