Frequently Asked Questions

1. What is Mobile Check-In?

Mobile Check-In allows you to check in using any mobile device with Internet browsing capability for Dragonair, Cathay Pacific and any eligible onward flights any time anywhere 48 hours up to 90 minutes prior to flight departure.

Top »

2. Who can use Mobile Check-In?

Mobile Check-In is available to passengers holding eTickets issued by Dragonair or Cathay Pacific Airways and their companion passengers travelling under the same booking. Exceptions are passengers who:

• Require Medical Assistance
• Are Unaccompanied Minors
• Travel in a group and are registered as a group in the booking
• Need to tender additional payment for their ticket
• Premium Economy passenger whom does not have seat assigned.

Top »

3. What type of mobile device can access Mobile Check-In?

Any mobile device equipped with internet browsing capability can access Mobile Check-In. Make sure that your mobile plan includes mobile internet browsing as well as text messaging if you want to receive Check-In Confirmation via SMS and/or email.

Top »

4. What should I do to make Mobile Check-In?

Simply follow the steps below for checking in on a mobile device

Open your web browser on an Internet-enabled mobile device and type m.dragonair.com or m.cathaypacific.com. Select and click on "Check-In" link.

Marco Polo Club / Asia Miles members can log in under "Personal Itinerary" section to check in

Step 1: Retrieve flight details: Members can enter membership number and password to log in Mobile Check-In. Non-members can enter their name, flight number and departure date in order to retrieve their flight details

Step 2: Read thoroughly and acknowledge the restrictions on carrying dangerous goods and spare lithium batteries in baggage

Step 3: Select seat for yourself and your travel companions

Step 4: Enter your travel document details as required by Immigration Authorities and your contact information

Step 5: Confirm and view your Check-In Confirmation.

You can send your Check In Confirmation to your mobile device via SMS or email

Top »

5. Is Mobile Check-In available for all Dragonair and Cathay Pacific flights?

Mobile Check-In is available for

• Dragonair: All Dragonair flights and codeshare flights operated by Cathay Pacific departing from Hong Kong, Beijing, Shanghai, Taipei, Kaohsiung, Taichung, Busan, Fukuoka, Phuket, Dhaka, Bengaluru (Bangalore), Kota Kinabalu, Hanoi, Manila and Phnom Penh. Exceptions are codeshare flights operated by our partner carriers.
• Cathay Pacific: All Cathay Pacific flights, including codeshare flights operated by Dragonair (with conditions listed in statement 1 above). Exceptions are chartered flights, codeshare flights and trains operated by our partner carriers.

Top »

6. When can I check in for my flights on mobile?

Same as Online Check-In, all passengers holding eTickets can check in on their mobile device 48 hours up to 90 minutes prior to flight departure.

Top »

7. Can I check in my infants or my companion on mobile under the same booking?

Yes, you can select and check in with infants and companion during Mobile Check-In.

Top »

8. What languages are available for Mobile Check-In?

Mobile Check-In is currently available in English, Traditional/ Simplified Chinese, Korean and French.

Top »

9. Am I able to receive the Mobile Boarding Pass after Mobile Check-In?

No, it is not yet available by Mobile Check-In. Mobile Boarding Pass is only an option for those passengers who checked in the selected routes on our full website. We will gradually enable this feature on mobile check-in as well. You can log in to Online Check-in to receive a Mobile Boarding Pass.

Top »

10. Can the Mobile Check-In Confirmation serves as Boarding Pass?

The Mobile Check-In Confirmation does not serve as Mobile Boarding Pass. You must collect your boarding pass before you proceed to Security and Immigration at the airport.

Top »

11. Where can I collect my boarding pass?

You can pick up your boarding pass by

1. Visiting the website Online Check-In to receive a Mobile Boarding Pass
2. Scanning your passport at our Self Check-In Kiosk if your departing airport has one
3. Showing this confirmation on mobile at Self Check-In Bag Drop counters

Top »

12. Can I cancel my check-in on mobile after receiving the mobile confirmation?

Yes, you can cancel your check-in up to 90 minutes prior to departure if you have checked in online or on your mobile.

Top »