Frequently Asked Questions

1. Why do I get blank pages?

We have designed our site to be compatible with most browsers, but we recommend using Internet Explorer 4.0 and above, or Netscape 4.5 and above as older versions of these browsers are unable to view or support the latest Internet technology (such as dynamic layers, JavaScript and SSL).

When using our Online Booking service, we recommend using Internet Explorer 5.5 and above (for PC users), or Netscape 7.1 and above (for PC and Mac users).

By using the latest version, you will enjoy a smoother, more rewarding online experience. We would also recommend downloading Macromedia Flash Player, Apple Quick Time and Adobe Acrobat Reader to view interactive pages on our site.

Check out our Viewing Tips for further information on optimum browsing.

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2. How can I print the whole document from your site?

Our website is designed for viewing on monitors set to 800x600 pixels. Hence, we recommend you print in landscape format when using A4 paper. Check out our Viewing Tips for more details.

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3. What are "cookies"?

A cookie is a piece of information about the user that a website can send to your web browser, which may then store it on your computer system. With the use of cookies, we can better serve you when you visit our site again. Should you prefer, you can edit your browser options to block them in future.

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4. How secure is my personal data when using your online service?

We use Secure Socket Layer (SSL) protocol to protect our data. Personal and sensitive data is encrypted before transmission to prevent unauthorized use of your data. Check out our Privacy Policy for further details.

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5. Who can I contact if I encounter problems in viewing your site?

Please contact our eService Centre, specify your browser version and briefly describe the problem. It would be helpful if you could also attach a screenshot for our reference.

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