Frequently Asked Questions

«Back to FAQ Main Page

Frequent Flyers

1. What is Asia Miles and how do I benefit from joining?

Asia Miles^™ is Asia's leading travel reward programme, offering you a world of exciting awards to match your lifestyle. Fly with our 22 airline partners (including Cathay Pacific and Dragonair) to earn Asia Miles towards flights awards, Upgrades Awards and Companion Award Tickets, and an array of fabulous lifestyle awards – including hotel stays, holiday packages, dining vouchers, and more. You can also earn Asia Miles on the ground with our many non-airline partners. Earning Asia Miles is easy, fun and best of all – it's free to join. Visit the Asia Miles website for our latest news and promotions today!

2. What are the criteria for joining Asia Miles?

Membership to Asia Miles is open to anyone over the age of two years (parental or legal guardian consent is required for persons under 18 years). There is no membership fee or joining fee.

3. How can I join Asia Miles?

You can now join Asia Miles online at www.asiamiles.com. Once your application has been processed you will receive a confirmation email. Please remember to print your temporary membership card so that you can start earning Asia Miles straight away.

4. How can I earn Asia Miles?

Once you become a member, you can immediately start earning Asia Miles immediately with your temporary membership card (be sure to print yours out the online version or use the one attached to your enrolment application form). Always present your membership card at check-in or when paying for our partner services.

5. When will I receive my Asia Miles membership card?

You will receive a permanent Asia Miles membership card once you have completed your first qualifying flight on any airline partners or once you have earned 250 Asia Miles with any non-airline partners. Please allow 28 days for the delivery of your membership card after qualifying either of these criteria.

6. Can I share the same Asia Miles account with my family?

Each Asia Miles account is valid for one person only. However, you can nominate up to five individuals as your Redemption Group by simply logging on to your Asia Miles account online and clicking "Update Your Profile" under "Your Account," then selecting "Change Your Redemption Group" and following the instructions accordingly. You can also use your own Asia Miles to redeem awards for your Redemption Group Nominees, including flight awards, Companion Award Tickets, Upgrade Awards, Extra Baggage Allowance and our wide selection of lifestyle awards.

7. How can I redeem Asia Miles awards?

Airline Awards
If you are redeeming flight awards, Upgrades Awards and/or Companion Award Tickets with Cathay Pacific or Dragonair, log on to www.asiamiles.com, then redeem and book your flights through the Online Booking Service at www.cathaypacific.com or www.dragonair.com

If you wish to redeem flight awards with other airline partners, you can complete an Airline Award Request Form at www.asiamiles.com and submit it online.

Lifestyle Awards
Lifestyle awards include car rentals, hotel, holiday and spa packages, dining vouchers, and lots more. Simply click here to redeem the award you want, taking into account eligibility and delivery arrangements.

8. How do I claim missing airline miles?

To claim missing air mileage, simply log on to your account at www.cathaypacific.com and click "Claim Missing Airline Miles' under “Manage Your Miles” to complete a Missing Mileage Request Form online. Missing mileage must be claimed within six months of the transaction date. You should be able to see the mileage on your statement profile within six to eight weeks if your flight is eligible for earning miles.

9. How do I claim missing non-airline miles?

To claim missing non-air mileage, simply log on to your account at www.cathaypacific.com and click "Claim Missing Non-Airline Miles" under "Manage Your Miles" to download the Missing Mileage Request Form to complete the required details. Missing mileage must be claimed within six months of the transaction date. You should be able to see the mileage on your statement profile within six to eight weeks if your non-airline activity is eligible for earning miles.

10. How can I change my PIN?

For members of The Marco Polo Club
Simply log on www.cathaypacific.com with your membership number or username and current PIN. Select "Change Your PIN" under the "Update Your Profile" section on the left navigation bar of "Your Marco Polo Club Account." Then follow the simple instructions to update your PIN.

For Asia Miles members
Simply log on www.asiamiles.com with your membership number or username and current PIN. Select “Change Your Pin” under the “Update Your Profile” section on the top navigation bar of “Your Account.”Then follow the simple instructions to update your PIN.

11. What should I do if I lose my Marco Polo Club membership card?

You can order a replacement membership card online for a service fee of either USD20 or 2,000 Asia Miles*. Please let us know your choice of payment by selecting "Request a Replacement Membership Card" under "Redeem Your Asia Miles” section on the left navigation bar of "Your Marco Polo Club Account." You will receive a new card within two to four weeks with following details for verification.

Name (as stated on credit card)
Credit card number, type (i.e. Visa, MasterCard) and expiry date

* Request through other non-online channels: USD50 or 5,000 Asia Miles.

12. How can I change the name on my Marco Polo Club / Asia Miles account?

To change the name on your Marco Polo Club/Asia Miles account, please email or fax us with one of the following documents for verification. The name on your profile must match exactly with the name on your official documents.

Passport copy with the specified changes indicated
Deed poll
Marriage certificate

13. What if I have forgotten my Personal Identification Number (PIN), membership number and username?

You can retrieve your PIN, membership number and username online if you have registered your email address in your membership profile. For members of The Marco Polo Club, you may simply click "Sign-In Help?" in the Member Login area and follow the instructions accordingly – whereas Asia Miles members can simply click “Forgot PIN / Membership No.” in the Member Login area. As a security precaution, your PIN, membership number and username will then be sent to your registered email address. If you have yet to register your email address with us, please contact The Marco Polo Club Service Centre.

14. What are the benefits of joining The Marco Polo Club?

The Marco Polo Club offers a range of exclusive benefits to make your every journey with Cathay Pacific and Dragonair as pleasurable as possible. The more you fly, the more benefits you will enjoy as you advance towards a higher membership tier. Silver, Gold and Diamond members of The Marco Polo Club can also take advantage of added privileges when flying on all oneworld^® alliance airlines. View the full range of Club benefits now.

15. How can I join The Marco Polo Club?

All individuals aged 18 years and above can become a member of The Marco Polo Club simply by enrolling online. A one-off enrolment fee of USD50 applies. Click here for further details.

16. How is the The Marco Polo Club structured?

The Club has four different tier levels, which are based on travel frequency – Green, Silver, Gold and Diamond. The more you fly, the higher your tier and the more benefits you can enjoy. Membership upgrades and renewals will automatically be processed based on your travel activity within a membership year.

Membership tier	Club miles	Club sectors
	Required for annual qualification
Diamond Gold Silver Green	120,000 60,000 30,000 -	80 40 20 4 (renewal)

17. When will I receive my Green membership card for the new membership year?

New membership cards will not be issued for renewal of a Green tier membership. You can simply continue to use your existing card until you have reached a higher tier. For other membership tiers, you should receive the renewal pack by the end of your current membership if you qualify for the next year.

18. What is the difference between Club miles and Club sectors?

Club miles and Club sectors are the fairest way to calculate your eligibility to top-tier status of The Marco Polo Club. They are automatically tracked for every qualifying flight. Either Club miles or Club sectors count towards renewal or upgrade, but not a combination of the two.

When you fly in eligible fare classes with Cathay Pacific or Dragonair	You can earn Club miles and Club sectors (% of actual miles/sectors flown)
First Class F, A	150%/1.5
Business Class C, J, D, I	125%/1.25
Premium Economy Class W, R	110%/1.1
Economy Class Y, B, H, K, M, L, V	100%/1

NB: Terms and conditions apply.

If you often fly long-haul for example, you are more likely to qualify through Club miles. If you undertake frequent short trips, then Club sectors are the best way for you to qualify for top-tier status.

19. Why didn't I earn any Asia Miles or Club miles on air travel?

There are many factors that can result in miles not being credited to your account, such as name mismatches, membership number mismatches, ineligible fares and system irregularities, to name a few. Please refer to the " Airline Partners" section for eligibility. To avoid missing out on miles due to name irregularities, please make sure that the names on your passport, ticket and membership profile all exactly match each other.

20. Is it necessary for me to log on again after leaving the Marco Polo Club member's area without logging out?

No. Simply click on "Your Account" in the login area located on the top of every page, or select "Your Marco Polo Club Account" under "Frequent Flyers" on the left navigation bar to visit the member's area again within 30 minutes. You are advised to log out when leaving our website to prevent others from obtaining your personal information.

21. Is it necessary for me to log on again for other online services at www.dragonair.com?

Simply log on to the member's area once for instant access to all our online services. Click on the respective links on the left navigation bar to select the services that you would like to use.