Direction & Objectives

We aim to be the leading ground-handling services provider at Hong Kong International Airport. We will strive to work as a close-knit team to assure operational excellence, with safe and innovative services that result in punctual, trouble-free flights for all clients and passengers.

Quality Policy

HIAS will accept nothing less than the highest industry standards in executing all aspects of its aircraft-handling services, so that we can exceed the expectations and needs of our clients and passengers.

Quality Objectives

Specifically, HIAS aims to achieve an 85% on-time efficiency rating within 15 minutes of STD (scheduled time of departure), while assuring 100% load sheet accuracy - service levels that surpass industry standards. We also pledge that there will be no mishandled baggage for first and business class passengers, and no more than three mishandled bags per 1,000 for economy class passengers.

Quality, Reliability and Excellence

HIAS fully understands the needs of airlines. That's why we tailor all of our services to the specific requirements of individual airlines and their passengers. For example, we were the first services provider to have staff who wore the uniform of the airline they were representing, helping to improve our customers' corporate image while providing easier identification.

Our team of experts continually revises all HIAS procedures and recommends enhancements to ensure that our services reflect best industry practices. As a result, HIAS has been able to achieve a remarkable on-time flight performance, and offers courteous passenger handling, in-depth knowledge of airlines' total operations along with maximum flight safety and security.

HIAS's cost-competitive range of quality airline-related services make it the partner of choice for airlines at Hong Kong International Airport.

Ramp Handling

HIAS's ramp-handling staff begin detailed preparations for passenger arrivals long before an aircraft touches down. This highly professional team checks load sheet calculations, carries out ULD (unit load device) management, and supervises loading and unloading. They also liaise with a host of other ground support agencies, such as caterers, airport ramp franchisees, and aircraft maintenance service franchisees. Ramp staff also stay in close contact with the aircrew so that any last-minute changes can be handled safely, quickly and efficiently.

Cargo Freight Handling

The Cargo Freight Handling team works closely with the airport cargo-handling franchisee. The result is efficient stacking of pallets and containers in accordance with the wishes of each airline. The Cargo Freight team also carries out administrative tasks such as delivery, and temporary storage, customs clearance, receipt issuing. Our advanced EDP (electronic data processing) system closely monitors weight availability for cargo and allows for cargo sales for client airlines at our HIAS office.

Flight Operations

Safety is HIAS's top priority. That's why our flight operations personnel implement the very best dispatch services - ranging from flight plan preparations and filing, ATC (air traffic control) liaison, and meteorological documentation to flight progress monitoring and communication with the flight deck.