Frequently Asked Questions
Categories
KA Specials
Subscribe to our eNewsletter and be the first to learn about our hot offers!
Downloadable Timetable
Get updated flight schedules, airport maps and other useful information via your PC.
Online Booking - Ticket Purchase
Learn more about how you can purchase your tickets online 24 hours a day.
Online Booking - Award Travel Redemption
Learn how to redeem your Asia Miles for Flight Awards worldwide.
Fares
Learn more about our airfares and irresistible travel packages!
Tickets
Learn more about eTicketing as well as other ticketing matters.
Extra-legroom Seat Bookings
Learn about how to secure an Extra-legroom Seat.
Frequent Flyers
Read more about The Marco Polo Club, our loyalty programme as well as Asia Miles, our frequent flyer programme, both of which offer numerous benefits especially for you!
FLY greener
Learn more about Fly Greener carbon offset programme and how you can help reduce your carbon footprint.
Manage My Booking
Learn more about the ease and convenience of viewing your travel details with Manage My Booking.
notiFLY Auto Messaging
Receive automatic flight reminders, flight delay messages and pre-flight email each time you fly.
notiFLY Flight Paging
Get the latest update on your flight by email and/or mobile phone text message.
notiFLY Subscription via SMS
Subscribe to notiFLY flight paging using mobile text messages any time, anywhere without the need of internet access.
Online Check-In
Read more about our Online Check-In service, designed to give you extra convenience and flexibility.
Self Check-In Kiosk - Check-In
Read more about the ease and convenience you get, from check-in to collecting your boarding pass.
Arrivals and Departures
Get real-time information on scheduled flights
Mobile Services
Check out flight schedule, latest offers and check in on the move with your mobile device.
Baggage Information
Get to know more about baggage details!
Inflight Services
Learn more about the unique inflight experience we offer - from meals to entertainment and communication in the air!
Careers
Learn more about how you could apply for our various job openings.
Viewing Tips
Get some useful technical tips for optimum viewing of our site.
Feedback