Frequently Asked Questions
Frequent Flyers
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1. What is Asia Miles and how does it work? Asia Miles™, the travel reward programme for Asia, offers you a world of exciting rewards to match your lifestyle. Fly with our 20 Asia Miles partner airlines (including Cathay Pacific and Dragonair) to earn Asia Miles towards free flights, upgrades, companion tickets and an array of fabulous lifestyle awards including hotel stays, holiday packages, dining vouchers and more. Or simply earn Asia Miles on the ground with our many non-airline partners. Earning Asia Miles is easy, fun and best of all - it's free to join. Visit the Asia Miles website for all the latest news and promotions today! |
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2. What is the entry criteria for Asia Miles? Membership to Asia Miles is open to anyone over the age of two (parental or legal guardian consent is required for persons under 18). There is no membership fee or joining fee. |
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3. How can I join Asia Miles? You can become an Asia Miles member simply by enrolling online. Visit the Asia Miles website and sign up today... for free! |
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4. How can I earn Asia Miles? Once a member, you can immediately start earning Asia Miles with your temporary membership card (print yours out online or use the one attached to your enrolment form). Always present your membership card at check-in or when paying for our partner services. |
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5. When will I receive my Asia Miles membership card? You will receive your permanent membership card once you complete your first qualifying flight or earn over 250 Asia Miles with any of our non-airline partners. |
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6. Can I share the same Asia Miles account with my family? Each Asia Miles account is valid for one person only. However, you can nominate up to five individuals as your Redemption Group Nominees. Nominees can share your Asia Miles awards with you, including companion, upgrade, extra baggage allowance and lifestyle awards. |
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7. How can I redeem Asia Miles awards? Airline Awards Lifestyle Awards |
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8. How do I claim missing miles? To claim missing mileages, simply complete a Missing Mileage Request Form online. Missing miles must be claimed within six months of the transaction date. Visit www.asiamiles.com for further details. |
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9. How can I change my PIN? You can change your PIN by visiting the Member's Area at www.asiamiles.com |
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10. What should I do if I lose my membership card? Replacement cards can be ordered at a service fee of either USD30 or 3,000 Asia Miles. Please contact us and let us know your choice of payment. Payments made via credit card require the following details:
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11. How can I change the name on my Asia Miles / Marco Polo Club account? To change the name on your Asia Miles / Marco Polo Club account, please email or fax us one of the following documents for verification:
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12. What if I have forgotten my Personal Identification Number (PIN)? You can retrieve your PIN online simply by clicking on Sign-in Help (located on the right hand side of the Member Login box at www.asiamiles.com). You will be asked to enter your membership number / username and registered email address for verification. As a security precaution, your PIN will then be sent to your registered email address. If you have yet to register your email address with us, please call the Asia Miles Service Hotline instead. |
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13. What are the benefits of joining The Marco Polo Club? The Marco Polo Club offers a range of exclusive benefits to make your every journey with Cathay Pacific as enjoyable as possible. The more you fly, the more benefits you will enjoy as you advance towards a higher tier. Elite tier (Silver, Gold and Diamond) members of The Marco Polo Club can also take advantage of added privileges when flying on all oneworld™ alliance airlines. View the full range of Club benefits now. |
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14. How can I join The Marco Polo Club? You can become a member of The Marco Polo Club simply by enrolling online! Click here for further details. |
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15. How is the The Marco Polo Club structured? The Club has different tier levels, which are based upon travel frequency. From Green to Silver to Gold and finally, Diamond. The more you travel, the higher the tier you can reach, bringing you improved benefits. Membership upgrades and renewal will be automatically processed based on your travel activities within a membership year.
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16. Can I earn frequent flyer miles in another programme? Yes. If you reside in the United Kingdom or Europe, you have the option of crediting your frequent flyer mileage to British Airways Executive Club instead of Asia Miles, while earning Club miles and sectors at the same time.* * Frequent flyer programme credits from British Airways Executive Club are not eligible for attaining Executive Club elite status. |
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17. When will I receive my Green membership card for the new year? New membership cards will not be issued upon renewal of Green-tier membership. Simply continue to use your existing card! |
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18. What if I have forgotten my Personal Identification Number (PIN)? Click here to retrieve your PIN online if you have registered an email address in your member profile. You will be asked to provide specific personal details. For security reasons, your PIN will be sent to you via email. If you have yet to register your email address with us, please call The Club Service Centre on +800 2747 5500 (Worldwide toll-free). |
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19. What is the difference between Club miles and Club sectors? If you tend to fly long haul, you will most likely qualify through Club miles. However, if you frequently travel short haul, Club sectors will help your progress through the tiers. Here's an example: Hong Kong - Taipei - Hong Kong - Taipei - Hong Kong Note: Either Club miles or Club sectors count towards renewal or upgrade, not a combination of both. You can earn Club miles and sectors in all classes of travel, however, how much one earns is dependent upon the travel class and fare class booked and printed on your air ticket. |
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20. Why didn't I earn Asia Miles on air travel? There are many factors that can result in miles not being credited to your account, such as name mismatches, membership number mismatches, ineligible fares and system irregularities, to name a few. Therefore, please submit your missing mileage claims online or mail the claims with the boarding pass in question and we will try out best to resolve the situation immediately. To avoid missing out on miles due to name irregularities, please make sure that the names on your passport, ticket and profile all exactly match. |
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21. Is it necessary for me to log in again after leaving the member's area without logging out? No. Simply click on "Your Account" in the login bar located on the top of every page or select "Your Marco Polo Club Account" under "Frequent Flyers" on the left navigation bar to visit the member's area again within 30 minutes. You are advised to log out when leaving our website to prevent others from obtaining your personal information. |
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22. Is it necessary for me to log in again for other online services at dragonair.com? Simply log in to the member's area once for instant access to all our online services. Click on the respective links on the left navigation bar to select the services that you would like to use. |
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