Frequently Asked Questions
About Online Check-In
|
1. What is Online Check-In? Online Check -In allows you to check in online for your flights on Dragonair, Cathay Pacific and any eligible onward flight connection. You can:
|
|
2. Who can use Online Check-In? Online Check-In is available to passengers holding e-Tickets issued by Cathay Pacific Airways or Dragonair and their companion passengers travelling under the same booking. |
|
3. Is Online Check-In available for all Dragonair flights? Online Check-in service is available for flights departing from Hong Kong, Beijing, Shanghai, Taipei, Kaohsiung, Taichung, Busan, Fukuoka, Phuket, Dhaka, Bengaluru (Bangalore), Kota Kinabalu and Hanoi only. This service is not available for codeshare flights operated by our partner carriers (except for those operated by Cathay Pacific Airways). |
|
4. How many flights will I be able to check in online? Up to 8 flights will be displayed for you to check in anytime. You can check them in one by one. |
|
5. Can I also check in for connecting flights with other airlines? Yes, where possible, you can check in for connecting flights with other airlines as long as the first sector is Dragonair or Cathay Pacific. Please note these check-ins are subject to other airline policies and restrictions. |
|
6. Can I do Online Check-In for my travelling companions as well? Yes, you can check in your travelling companions if you make your bookings together, provided they share the same booking reference as yours in our record. |
|
7. Why can't I check in online? There are several possible reasons why you may not be able to check in online.
|
|
8. Why am I unable to view the seat map online? If you have an advanced seat reservation, your requested seat will be automatically assigned during check in. Should you wish to change your seat, you can select the change seat option on the confirmation page or contact our Airport Services Staff at your departure airport. If you do not have an advanced seat reservation and have difficulty viewing the seat map, it is possible that this is because of an incompatible browser. We have designed our site to be compatible with most browsers, but we recommend using Internet Explorer 4.0 and above, or Netscape 4.5 and above as older versions of these browsers are unable to view or support the latest Internet technology (such as dynamic layers, JavaScript and SSL). |
|
9. Which type of tickets can be used for Online Check-In? Passengers must hold Cathay Pacific Airways or Dragonair issued e-Ticket to use Online Check-In. |
|
10. What languages are available for Online Check-In? Online Check-In is currently available in English, Chinese and Simplified Chinese. |
|
11. Can I use Online Check-In if I have baggage to check in as well? Yes, simply check in your baggage when collecting your boarding pass at the Self Check-In Bag Drop Counters at the departure airport. |
|
12. When can I check in for my flights online? Online Check-In is available beginning 48 hours up to 90 minutes before the flight departure time. |
|
13. Why can't I see my flights for check-in? The following are some likely reasons:
|
|
14. Can I check in my infant? Yes, you can check in your infant. Please ensure you enter your child's name and age in the Check-In record and associate him/her to an adult passenger in the booking. |
