Terms and Conditions

These terms and conditions govern the relationship between Cathay Pacific Loyalty Programmes Ltd (CPLP) and Members of The Marco Polo Club (Members) and also set out the terms that apply between Cathay Pacific Airways Ltd (CPA) and Members. These terms and conditions should be read carefully particularly as they include limitations and exclusions on the liability of CPLP and CPA.

General Conditions
Earning Club Credits
Membership Termination
Data Privacy
Club Benefits
Limitation of Liability
Miscellaneous
Law and Jurisdiction

General Conditions

1. The Marco Polo Club (The Club) is managed and operated by CPLP.
2. The Club is open to individuals aged 18 or above. Membership is not available to corporations or other legal entities. Membership is accepted at the sole discretion of CPLP and upon payment of a joining fee of USD50.
3. Members will be issued with a membership number and membership card. The use of this number/card and associated benefits is deemed to be acceptance of these terms and conditions and other Club terms and conditions that may be issued from time to time, to the benefit of CPLP and CPA.
4. Membership of The Club and membership cards are not transferable and may only be used by the Member. Membership cards remain the property of CPLP and must be returned upon request.
5. CPLP reserves the right to modify The Club structure, benefits or other features including these terms and conditions or to terminate The Club at any time upon reasonable notice where possible, and CPLP and/or CPA will not be liable for any loss or damage resulting therefrom. Any use of The Club by a Member will be deemed as acceptance of any amendment to these terms and conditions.
6. The Club membership joining fee is non-refundable.
7. Upon joining or upgrading to a tier within The Club, Members will receive a membership card and baggage tags. When joining, Members will also receive a membership guide. A fee may be charged for the replacement of lost membership items. Club membership card replacement fee or Club baggage tags replacement fee is USD20 or 2,000 Asia Miles.
8. Diamond/Gold/Silver Members will receive a monthly Club statement. This service is free, but duplicate statements can be requested for a fee of USD10 or 1,000 Asia Miles.
9. A Member's Club miles and Club sectors will be reset to zero upon renewal, upgrade or downgrade of Club membership, and based on the date of alteration of status.

Earning Club Credits

1. Membership tier status and associated benefits are earned based on the Club mileage and Club sector credit criteria outlined in the membership guide and as amended from time to time by CPLP. Club mileage/Club sector credits will be credited according to the class of travel booked and paid for and not the class actually flown. Complimentary upgrades and involuntary downgrades will not affect the Club mileage/sectors earned.
2. Club miles / sector accrual is not applicable to Dragonair codeshare flights operated by Air China, China Southern Airlines, Malaysia Airlines and Royal Brunei Airlines.
3. Eligible Economy Class tickets enable Members to earn Club mileage credits based on 50% or 100% of the actual miles flown and 0.5 or 1 Club sector credit for every sector flown. Eligibility for 50% or 100% Club mileage/sector credits is based on the  fare class booked and shown on the air ticket. These  fare classes are listed below and changes are published from time to time and are available from CPLP (effective as of May 2008).

   Airline	100% Club mileage/sector credit	50% Club mileage/sector credit
   Cathay Pacific Airways	Y/B/H/K/L/M/V	Not applicable
   Dragonair	Y/B/H/K/L/M/V	Not applicable
   American Airlines®	Y/B/C+/G/H/K/L/M/N/Q*/R+/S/V/W/X+	Not applicable
   British Airways	Y/B/H/T#/W#/E#	K/L/M
   Finnair	Y/B/H/K/M/P/T	Not applicable
   Iberia	Y	B/G/H/K/L/M/N/O/Q/V/S/P
   Japan Airlines (International) / JALways (International)	Y§/W§	B/M/K/H/L/X/V/E/Q
   Japan Airlines (Domestic) / Japan Transocean Air / JAL Express / J-Air (Domestic)	Y§/J§	Y/J
   LAN	Y/B/H/K^/Lß^/Mß^/Vß^/Sß^/NßØ^/QßØ^/OßØ^	Not applicable
   Malév Hungarian Airlines	Y/B/H/K/M/L/V	S/Z/N/Q/O/G/W/T
   Qantas Airways	Y/Wæ/Tæ	B/H/K/L/M/V
   Royal Jordanian Airlines	Y/B	H/K/M/V/S

   ⁺ Fare classes C, R and X on American Airlines® are upgrades to Business Class but accrue as Economy Class mileage/sector.

   ^* Fare class Q on American Airlines® is not eligible for mileage/sector accrual on Europe point of sale fares.

   ^# Fare classes T, W and E on British Airways earn 110% mileage/sector accrual.

   ^§ Fare classes listed for discounted fares on Japan Airlines, JALways, Japan Transocean Air, JAL Express and J-Air will earn 50% mileage / sector accrual.  Fare classes listed are not eligible for mileage / sector accrual when GV or IT appears on the flight coupon.

   ^ß Fare classes L, M, V, S, N, O, Q on LAN are not eligible for mileage/sector accrual on flights that operate wholly within Peru.

   ^Ø Fare classes N, O, Q on LAN are not eligible for mileage/sector accrual on flights that operate wholly within Chile.

   ^ Fare classes K, L, M, V, S, N, O, Q on LAN are not eligible for mileage/sector accrual on flights that operate wholly within Argentina.

   ^æ Fare classes W and T on Qantas Airways earn 110% mileage/sector accrual.

4. Travel on Industry/Agency Discount, Prize, Donation, Redemption, Group and other special discount tickets do not qualify for Club mileage/sector credits. CPA and Dragonair fare classes G, N, O, Q, S or W and certain fare classes of partners' airlines are not eligible for earning Club mileage/sector credits. Ineligible fare classes are correct at time of printing, but are subject to change.
5. Members must quote their membership number when making a flight booking and must present their card when checking in for a flight in order to receive Club mileage/sector credits and the benefits associated with The Club.
6. Credits can only be awarded to the Member and no other third party.
7. For missing mileage requests, Members can make the request online or complete a Missing Mileage Request Form and send it to The Marco Polo Club Service Centre accompanied by ticket copies and original boarding passes, or eTicket itinerary receipt for electronic tickets within six months of the travel date. Miles and sectors flown before enrolment will not count towards your Club account.

Membership Termination

1. Members may terminate their membership at any time by giving written notice to CPLP and returning their membership card, at which time any outstanding Club mileage/sector credits will be cancelled.
2. CPLP may forthwith  terminate the membership of a Member and the right of a Member to use his/her membership card and use The Club facilities if a Member commits misconduct or fraud, misuses the Asia Miles programme benefits and awards, misuses The Club of its facilities and services or fails to follow these terms and conditions. In such circumstances, CPLP shall simultaneously cancel all mileage/sector of the Member.
3. CPLP may also terminate The Club membership of a Member at its complete discretion and in such circumstances will provide the Member with three to six months notice of termination. Upon expiry of the notice period, all unused mileage/sector will be cancelled.  Without prejudice to the foregoing, CPLP may alternatively at its discretion forthwith terminate or suspend a Member’s right to use specified facilities, benefits or services of The Club, with the Member retaining his/her overall membership of The Club.
4. Termination of membership for whatever reason shall be without prejudice to the accrued rights and remedies of CPLP, CPA and the Member as at the date of termination.
5. Membership for individuals who remain inactive or fall below the minimum travel criteria as outlined in the membership guide for a membership period of 12 months, will be terminated.
6. Upon the death of a Member, the membership account will be closed and all outstanding Club mileage/sector credits will be cancelled.

Data Privacy

1. The personal data supplied by Members is required for the operation of The Club, delivery of associated benefits and services, ongoing research and programme development and to communicate news and information to Members. Failure by Members to provide or keep required data up to date may result in CPLP being unable to provide membership of The Club and associated benefits. In such cases, membership may be terminated.
2. All information is managed in accordance with the Hong Kong Personal Data (Privacy) Ordinance and CPLP's Data Privacy Policy, which can be found at www.asiamiles.com. Such Data Privacy Policy is deemed incorporated into the contract between CPLP and a Member. Information may be passed to supplier and partner organisations to facilitate communication of news and information to Members. Members have the right not to receive such communication from either CPLP, CPA or other partner organisations.
3. Members have the right to request to review and correct any personal data held by CPLP. In such circumstances Members should complete a Data Access Request Form available from The Marco Polo Club Service Centre. An administration fee may be charged for the processing of these requests.
4. Members are responsible for keeping CPLP up to date as to their correct personal details. CPLP is not responsible for any loss as a result of a Member's failure to notify of a change in address.
5. Members will be issued with a confidential Personal Identification Number (PIN). Members must ensure that this number is not disclosed to any unauthorised parties. CPLP cannot be held liable for the consequences of any unauthorised disclosure of the PIN by Members or unauthorised use of the PIN.

Club Benefits

1. Guaranteed Seat - Guaranteed Seats are applicable only to paid tickets on CPA or Dragonair marketed and operated flights and are not applicable to joint venture or codeshare flights operated by other carriers. Guaranteed Seat benefits will not be extended to the following fare types: Group Fares; ID/AD Discount; Barter/Trade Agreement tickets; Prize, Donation or Redemption tickets. Guaranteed Economy Class seats are only applicable to CPA and Dragonair paid tickets in fare classes Y, B, H, K, M, L and V. Guaranteed Business Class Seats are limited only to CPA Unrestricted Business Class tickets marked fare class C or J. All Guaranteed Seats must be ticketed and are limited to one seat per Member per flight.
2. Lounge Access - Guests can be travelling on any airline, as long as they are accompanied by a Member and access the lounge in accordance to the Member's entitlement.
3. Priority Waitlisting - Priority Waitlisting is only applicable to paid tickets on CPA or Dragonair marketed and operated flights and is not applicable to joint venture, codeshare flights, prize, donation or redemption tickets.
4. Advance Seat Reservation - Advance Seat Reservation (ASR) is only available on CPA and Dragonair marketed and operated flights, and not for joint venture or codeshare flights and subject to availability at the time of reservation. Members must check in at least one hour before departure otherwise ASR will be released. Please note that Group Fares are not eligible for ASR, exit seats are limited and subject to other rules and restrictions. ASR is not available for unaccompanied minors (children aged 12 years or below who travel alone). Some other restrictions may apply.
5. Members' guests using oneworld alliance airlines' lounge facilities must be accompanied by the Member and must be departing on an oneworld alliance airline marketed and operated flight.
6. Children under 12 years of age are allowed access to oneworld alliance airlines' lounge facilities if accompanied by an adult Club Member.
7. Other conditions apply to the use and availability of oneworld benefits, please check with The Club Service Centre for details.

Limitation of Liability

1. CPLP and/or CPA shall not be liable to any Member for any indirect or consequential loss, damage or expense of any kind whatsoever arising out of or in connection with The Club and/or the use of or the unavailability of facilities of The Club and/or the provision or the refusal to provide any benefits, whether such loss, damage or expense is caused by negligence or otherwise, and whether CPLP and/or CPA have any control over the circumstances giving rise to the claim or not.
2. In any event, subject to 1. above and any applicable limitation under the Warsaw Convention or under CPA's conditions of travel, the liability of CPLP and/or CPA in contract, tort or otherwise with respect to any claim arising in respect of acts or omissions in operating The Club shall be limited to the value of the ticket being used by the Member in connection with which the matter arises or HKD10,000 whichever is greater.
3. CPLP will endeavour to ensure the availability of services of The Club when these are provided by partners but will not be liable for any loss arising from the failure by partners to provide such services. Where a Member uses the services provided by partners, the partners terms and conditions will apply and CPLP will not be liable for any loss.

Miscellaneous

1. The failure by CPLP and/or CPA to exercise or enforce any rights herein contained shall not be deemed to be a waiver thereof nor shall it affect CPLP's or or CPA's entitlement to take any subsequent action in respect of that right or of any other right.
2. Should any provision of these terms and conditions be found by any court or administrative body of competent jurisdiction to be invalid or unenforceable, the invalidity or unenforceability of such provision shall not affect the other provisions of these terms and conditions. All provisions not affected by such invalidity or unenforceability shall remain in full force and effect.
3. Members agree to use all Club facilities with all reasonable care and attention, and with due courtesy and respect to CPLP and CPA staff and other Members.
4. CPLP confirms that it will operate The Club and provide The Club facilities with reasonable care and skill, however, CPLP does not in any way warrant that The Club facilities and benefits will always be available and all terms expressed or implied by statute or otherwise on the part of CPLP and/or CPA are hereby excluded to the fullest extent permitted by law.

Law and Jurisdiction

1. These terms and conditions and the relationship between CPLP and/or CPA and each Member are governed by Hong Kong law. By using The Club each Member submits to the non-exclusive jurisdiction of the Hong Kong courts.

Last updated: 28 August 2007