- On April 3, Dragonair launched Dragonair Aviation Certificate Programme 2009.
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- On April 28, Dragonair launched “Manage My Booking”, the new online service enabling passengers to manage their own travel itineraries by retrieving the most up-to-date flight status and enabling personal information to be amended or updated online.
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- On May 13, Dragonair further extended its cross-border upstream check-in service by allowing passengers to check in and have the boarding pass issued at Shenzhen downtown.
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- In July, Dragonair and sister airline Cathay Pacific Corporate Social Responsibility (CSR) Report has achieved an A+ rating in the Global Reporting Initiative (GRI) guidelines.
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- In September, Dragonair offers “KA Mobile” application to users of different smart phone platforms.
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- On September 7, Dragonair’s frequent flyer visitors, who are eligible members of its Marco Polo Club,can pass more quickly through immigration using the Frequent Visitor e-Channels at Hong Kong International Airport.
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- On September 14, Dragonair launches twice-daily passenger service to Guangzhou, enhancing connectivity via Hong Kong to the rest of the world.
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- On October 1, Dragonair increases passenger flights to Kathmandu from 3 to 5 per week. The flight will be operated using an A330 aircraft which offers greater capacity for both passengers and cargo.
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- On October 25, Dragonair moves its counter operations at Hong Kong International Airport to Aisle H in the Departure Hall of Terminal 1.
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- On December 14, Dragonair introduces enhanced features on the “Manage My Booking” facility, offering passengers a more comprehensive online travel tool to take control of their journey. Additional features include advanced seat reservation, special meal request, etc.
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