Frequently Asked Questions
Contact Details
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1. Why do I need to provide my companion’s e-Ticket number in order to view his/her personal information? For privacy and security reasons, your companion’s information is locked. To release, please provide the e-Ticket number to view or update your companion’s information. |
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2. Why do I need to provide my contact number? We will notify you of flight departure status to communicate with you any urgent messages related to your booking. To ensure you receive these updates, please provide a valid mobile phone number or email address. You are automatically enrolled to receive a pre-flight reminder email 48 hours before departure or any other flight alert if your flights are delayed or cancelled. We will not use your contacts for any marketing/promotional purpose. |
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3. How do I change my contact? You can update your mobile phone number and/or e-mail address in your booking at Manage My Booking. |
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