Dragonair acknowledges that some passengers may have allergic reactions to peanuts which can be life threatening. However, due to operational and supplier limitations, Dragonair cannot under any circumstances guarantee a peanut-free environment to passengers either in our aircraft cabins or airport lounges. If you require a peanut-free environment, Dragonair cannot provide this.
Peanut snacks are an integral part of the Dragonair service. However, from 1 September 2012, passengers with peanut allergy can request that non-peanut containing cocktail snacks be served in their class of service on a Dragonair flight.
Provided Dragonair receives a properly documented request no less than 72 hours prior to the scheduled flight departure, Dragonair will endeavour to provide cocktail snacks not containing peanuts to all passengers in the same cabin (i.e. first, business or economy). Please direct your request to your local KA / CX reservation Office and submit a completed MEDA form in reference to the passenger’s condition.
Passengers with peanut allergies are notified that these alternative snacks which do not contain peanuts may still contain traces of nuts or seeds which are commonly noted allergens.
Please be aware that there might be unpredictable circumstances such as flight disruptions due to weather or mechanical problems that may call for a last minute aircraft switch or change in your itinerary. In these circumstances we may not be able to guarantee the replacement snacks. We will however do our best to accommodate your needs.
Dragonair serves meals where peanut based products may be an ingredient, and cannot guarantee against accidental cross-contamination of peanut products within the network flight kitchens during catering production. This is because peanut-based ingredients, peanut oil and non-specified peanut containing trace elements are widely used throughout Asia Pacific. Peanut snacks are also an integral part of the Dragonair service. In view of this, it is with regret that Dragonair cannot guarantee against accidental cross-contamination of peanut products within the inflight-catering network, and therefore cannot provide peanut-free meals. Passengers who require peanut–free meals are recommended to bring their own food items that do not require chilling or reheating inflight.
Dragonair cannot guarantee a peanut free aircraft cabin because we are unable to stop passengers from bringing their own peanut products onboard, and cannot insist that they do not open or eat them. We are also unable to modify the cabin environment due to individual passengers’ request. Further, residual peanut products may be left in aisles, common areas or on seats from one flight to the next.
Before you fly
We encourage passengers to consider the possibility of exposure to peanut products or traces when flying, especially if they accept inflight snack or meal services.
Should you feel that you require a peanut free environment to travel in, we bly advise you first consult your physician to see if you are fit to fly in the given conditions explained above. We also recommend that you contact our local Reservations office 72 hours before departure, provided that your physician has already filled in a medical (MEDA) form; so that we can assess your fitness level. Further, due to the heightened security environment, if you are required by your physician to carry a syringe or medication in your carry-on luggage, please obtain a letter from your physician to certify this. Please also ensure that ALL your medications are properly labelled with your name on them.
|Passengers with peanut allergies that do not require special treatments or considerations are not required to complete MEDA forms prior to departure.|
Passengers with peanut allergies should take steps to minimize their potential exposure and to take all necessary precaution to prepare for the possibility of exposure – including, but not limited to, bringing their own food items that do not require any chilling or re-heating inflight, wearing a medical alert bracelet, carrying of their ready-for-use epinephrine (Epi-pens) or other appropriate anaphylaxis treatment prescribed by their physician which can be self administered. Travel companions, guardians or family members are expected to administer treatment should it be required. If they are not available, the affected passenger is expected to self-administer prescribed treatment specifically prescribed by their physician.
You may wish to print this page and take it to your physicians for discussion prior to your booking. If you or your physician still has questions or concerns, please contact your local Reservations office.
IATA Information for Allergen-Sensitive Passengers