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Departure & Check-In Services

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Hassle-Free Check-in

In-Town

By going to Hong Kong International Airport via Airport Express (AEL), you may choose to check in at either Hong Kong or Kowloon station of the MTR.

You can simply check in and collect your boarding pass as early as one day in advance or as late as 90 minutes before departure.

Wheelchair service is available at In-Town Check-In stations.

Location: Hong Kong In-Town Check-In Station, MTR
Harbour View Street
Central, Hong Kong
  Kowloon In-Town Check-In Station, MTR
Nga Cheung Road
Jordan, Kowloon
Opening hours:    
5:30am to 90 minutes before scheduled departure time of last flight of the day

Notes:

  1. To check in for codeshare flights at In-Town Check-In, passengers should proceed to the operating carrier’s counters for assistance.
  2. In the interest of airline safety, Dragonair has implemented a pilot scheme to conduct an additional check on passengers’ check-in baggage for dangerous goods items (or lithium battery) at Hong Kong International Airport for flights destined for Kolkata. As a result, passengers for Dragonair flight KA168 are restricted from using In-Town Check-In at Hong Kong and Kowloon Stations of the Airport Express Line.

At Shenzhen International Airport

You can check in and have your boarding pass issued at Shenzhen International Airport (SZIA) for flights departing from Hong Kong, before taking cross-boundary land transport to Hong Kong International Airport.

Upon arrival at the airport in Hong Kong, if you have baggage to check in, you can go to the Self Check-In Bag Drop Counter. Without check-in baggage, you can proceed straight through to Immigration, speeding up the process of getting to your flight.

Passengers departing from Shenzhen will need to arrive at SZIA at least 180 minutes before the scheduled departure time of their flight at Hong Kong International Airport.

Hong Kong International Airport

Checking in at our Hub is hassle-free, quick and convenient. The check-in counters are located on Level 7 - the same level where you arrive at the airport (whether by train or bus).

Baggage trolleys are available free of charge, and you only need to take a short walk before reaching our check-in counters in Aisle H, Terminal 1 of the Check-in Hall.

First Class Check-in

We have dedicated First Class Check-in counters for our First Class passengers

Business Class Check-in

We have dedicated Business Class Check-in counters for Business Class passengers

Economy Class Check-in

We've introduced the "single queue" concept so that you can enjoy quicker, hassle-free check-in service.

Through Check-in

In order to maximise convenience for passengers with onward connections on other carriers, our Through check-in service allows passengers to obtain boarding passes for their onward flights. This service also applies to passengers from certain destinations who have same-day onward flights on Dragonair. Our Through Check-in service partner airlines include Cathay Pacific Airways, China Airlines, Air France, Lufthansa, Singapore Airlines, Qantas Airways, Eva Air, Swiss International Airlines, Japan Airlines, Scandinavian Airlines, China Southern Airlines and Air China.

Return Check

Dragonair passengers travelling from Hong Kong to Beijing v.v. or to Kaohsiung v.v. can use our Return Check service. Passengers will receive both their outbound and inbound boarding passes at the original departure point, provided that their return flight is on the same day or the following day and that the booking is confirmed. Valid travel documents must also be presented at time of check-in.

Note: In compliance with the requirements from Hong Kong Civil Aviation, Cathay Pacific will implement a full reconciliation of passenger travel document check at the boarding gate of Hong Kong International Airport, by comparing the name on the passenger's boarding pass with the name in the travel document, and by comparing the photograph in the document with the passenger.