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Mobility assistance

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Use your Own Wheelchair (collapsible or non-collapsible)

Passengers with a disability may use their own manual or battery-powered wheelchair to the departure gate, and when airport facilities permit, to the aircraft door..

  1. Wheelchair Storage Onboard  (Applicable on A330 Aircraft type only) 
    Dragonair provides a priority designated space in the cabin of some of our aircraft to stow one wheelchair provided all of the following criteria are met :
    1. The wheelchair is a typical adult-sized collapsible or break-down manual passenger wheelchair and can be stowed without having to remove the wheels or otherwise disassembling it.
    2. The acceptable wheelchair size for stowage in the aircraft cabin varies by aircraft type and are as follows:

      A/C Type Approximate Wheelchair Dimension that will fit in stowage space
      A33L 9 W / 26 D / 30 H ( inches)
      A33C 9 W / 26 D / 30 H (inches)  or
      14.5 W / 32 D / 36.5 H (inches)
      A33R / A33A 9 W / 26 D / 30 H (inches)  or
      14.5 W / 32 D / 36.5 H (inches) or
      13 W / 36 D / 42 H (inches)
    3. Stowage priority is based on a first come, first serve basis for passengers who request to stow his/her wheelchair in the cabin.  The wheelchair will be returned to you upon your flight’s arrival.
  2. Wheelchair Check-in
    Non-collapsible manual or battery-powered wheelchairs are accepted as check-in baggage. These items can be handed in at the check-in counter or at the departure gate and can be returned to you at the aircraft door. We make every effort not to disassemble your wheelchair or scooter; however, when necessary, we will disassemble and reassemble the equipment for passengers. It is helpful if you bring along the following items to the airport to assist us with the process:

    • The user manual for your wheelchair and the batteries
    • Specialized tools needed to disassemble and reassemble the wheelchair if needed.
    • For wheelchair using lithium-ion batteries, the UN test document for the lithium-ion batteries meeting the requirement as specified in the UN Manual of Tests Criteria, Part III Section 38.3.

    For passengers with disabilities there is no charge for transporting wheelchairs.

  3. Wheelchair Batteries
    We accept all types of battery powered wheelchairs in the cargo compartment e.g. wheelchairs with dry cell battery, wet cell battery, gel cell battery or non-spillable electric storage batteries. Lithium-ion battery powered wheelchairs or other similar mobility aids may be carried as checked baggage, provided that the battery must be of a type which meets the United Nations (UN) test requirements as specified in the UN Manual of Tests Criteria, Part III Section 38.3. Certain safety procedures must be followed in order to comply with international air transport safety regulations and we will advise you of these at the time of booking.

    Please contact our local Reservations office for assistance and advise them of the weight and size of your wheelchair, the type of battery used for your battery-powered wheelchair and the lithium-ion battery watt-hours if your wheelchair is powered by a lithium-ion battery.

  4. Escort
    In most cases, passengers with disabilities may travel on their own.  However, it is a requirement that you travel with a safety assistant if you are unable to physically assist in your own evacuation from the aircraft in event of an emergency.

    Inflight our crew will be able to assist you with:

    • moving to and from your seat
    • preparing for eating
    • transfer to and from the door of the aircraft toilet using our inflight wheelchair. (Applicable on A330 aircraft type only.)

    We are unable to provide passengers with any assistance for personal care needs inflight such as eating/drinking, administration of medications, elimination functions including assistance inside the lavatory, or other personal care needs. If you require assistance with any of these, we recommend that you travel with an appropriate personal care attendant or make alternative arrangements.

Dragonair wheelchair service

We would be more than happy to provide a wheelchair for you should you require this service.  In order to ensure the service meets your needs, our Reservations or airport staff may ask you some questions to determine the level of assistance you require.  To allow us to provide the best assistance possible, please provide us with as much information as possible at the time of your booking.

Dragonair wheelchair service is provided, with an attendant, at no additional charge to you. The attendant will assist in transporting you within the airport area and to the gate or aircraft door (depending on the airport facilities). During peak travel periods, there can be a high demand for our wheelchair service, and we appreciate your patience in the event that it is necessary for you to wait a few minutes for this service.

Should you need assistance inside the cabin in moving between your seat and the aircraft door or lavatory door, please advise us in advance as an inflight wheelchair is only available on certain of our aircraft.  Aisle seats with movable armrests are available to provide the utmost comfort to you.

Please contact our Reservations office should you have any questions about our wheelchair service and our staff will be happy to assist you.

If you are travelling in a group of 10 or more people requiring wheelchairs, please contact our local Reservations office at least 48 hours before scheduled departure.

Walking Canes, Crutches and Walking Frames

Walking canes, frames, and crutches may be carried in the aircraft cabin, provided they are stowed in accordance with cabin safety requirements. If your walking frame is collapsible and cabin crew can stow it safely, it can also be carried in the aircraft cabin. For safety reasons, non-collapsible walking frames are not permitted in the aircraft cabin and will have to be checked –in.  You can use your frame to the departure gate where it can be surrendered for priority stowage in the aircraft cargo hold.