While your departure port supports the option of receiving a Mobile Boarding Pass, whether or not a customer can receive the SMS depends on the country of their mobile service provider is located. If the country of their mobile number falls outside the country list below, that means they will not be able to receive the SMS link for viewing the mobile boarding pass page. In that case, the customer can opt to receiving the link by email address and open up the page by checking email on the mobile device.
The SMS service is currently available to mobile phone users in these countries: Australia, Austria, Bahrain, Belgium, Canada, China, Czech Republic, Denmark, Finland, France, Germany, Hong Kong, India, Indonesia, Ireland, Italy, Korea, Luxembourg, Macau, Malaysia, Netherlands, New Zealand, Norway, Pakistan, Philippines, Portugal, Saudi Arabia, Singapore, South Africa, Spain, Sri Lanka, Sweden, Switzerland, Taiwan, Thailand, Turkey, UAE, UK, USA and Vietnam.
Note: The mobile boarding pass service is currently not available to Japan mobile phone users (Softbank, AU, Docomo), who may receive it by mobile email only.