We would like to seek your kind understanding while our websites and mobile sites are offline for maintenance from 01:00 to 08:00 28 July (Hong Kong time). During this period, our mobile boarding pass and online and mobile site services will be unavailable, so you might like to take care of any online tasks ahead of time to avoid inconvenience.
Our check-in counters will be open 3 hours before departure on 27 and 28 July so you may arrive at the airport earlier to check in. Since our mobile boarding pass service will not be available during this time, we encourage you to bring a printed copy of your eTicket or boarding pass when checking in at the airport.
Should you require any assistance while we are offline, please contact our eService Centre Hotline or our social media channels:
Members of The Marco Polo Club are invited to call the worldwide toll-free Marco Polo Club Service Line at +800 2747 5500.
Thanks again for your understanding during the hours they are unavailable.
What impact will this have on customers trying to book flights or change bookings?
Customers will not be able to book or change existing bookings online or via our mobile sites, including frequent flyer redemptions, for 7 hours – from 01:00 until 08:00 (Hong Kong time) on Sunday 28 July 2013. (17:00 27 July - 00:00 28 July GMT).
What is Cathay Pacific doing to minimise the impacts on passengers travelling 27-28 July?
Our passenger and cargo services, service centre and reservation hotlines will operate on the planned schedule over the weekend of 27–28 July 2013. Our staff are well-trained and prepared for the maintenance.
Passengers should bring a printout of their e-ticket or boarding pass to the airport if they’re travelling during this period to ensure that check-in is as smooth and seamless as possible.
Will I be able to check in online during the website maintenance for flights departing 27-28 July?
Passengers will not be able to check in online or on mobile devices or retrieve mobile boarding passes from 01:00 to 08:00 28 July (Hong Kong time) on Sunday 28 July 2013. (17:00 27 July - 00:00 28 July GMT). Therefore, passengers are advised to arrive at the airport earlier than normal and bring a printout of their e-ticket. Check-in counters will open three hours before flight departures.
Will it still be possible to make special requests during the website maintenance?
Yes – just call our E-Service Centre at +800 3193 2200. Members of The Marco Polo Club can call the worldwide toll-free Marco Polo Club Service Line at +800 2747 5500.
How will I know that my flight is still on time?
Passengers can retrieve the latest flight information on local airport websites during the maintenance.
Will the website maintenance affect my booking after it goes live?
No. The maintenance will not affect current bookings. Passengers who need assistance should contact our e-Service Centre at +800 3193 2200. Members of The Marco Polo Club can call the worldwide toll-free Marco Polo Club Service Line at +800 2747 5500.
Will I still be subscribed to NotiFLY during the maintenance period?
Yes. The maintenance will not affect NotiFLY alerts as long as passengers have signed up for NotiFLY before the maintenance. During the maintenance period new subscriptions service will not be available.
Can I still log onto my Marco Polo Club account after the website maintenance?
Yes. Members of Marco Polo Club can continue to log in with their existing details.