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About London


Check-in Counter:

Terminal 3, Zone C (0800 - 2120)
Ticket Desk : 0800 - 2120

  • Check-in counters remain open all day until last check-in for CX254 at 2120.
  • Counters are closed punctually 60 minutes prior to scheduled departure time. This also applies to passengers with Self-Print Boarding Pass who have baggage to check in.
  • Passengers can check in for their flight leaving from Heathrow on the same day only.

Opening hours
From 0800 until 2120

Passengers must enter the security check point of London Heathrow airport at least 30 minutes before the flight departure time or before 2145

Passengers departing from London Heathrow airport are required to enter the security check point at least 30 minutes before the flight departure time or before 2145. Passengers who enter the security check point less than 30 minutes before the flight departure time or after 2145 will not be allowed to proceed and will be asked to return to check-in counters by the Airport Security staff for alternative travel arrangements.


American Airlines Lounge – Flagship Lounge (First Class)

Location: Lounge H
Opening Hours: 0500 - 1845

American Airlines Lounge – Admirals Club (Business Class)

Location: Lounge H
Opening Hours: 0500 - 2200

No 1 Traveller Lounge (First and Business Class)

Location: 1st floor Lounge F
Opening Hours: 0600 - 2200

Airport Facilities

  • Help buses run daily from 6am-11pm between all terminals and the central bus station to help those with lots of baggage as well as the physically disadvantaged. For enquiries on special needs at the airport, call 0870-000-0123.
  • Information Desks are located throughout the airport and offer a courtesy Helpdesk Telephone 24hrs.
  • Internet Access is available throughout the airport terminals.

For further information, click on the website of Heathrow Airport.



Please collect your boarding card at transfer desk.
Clear immigration and customs, then proceed to check-in counter.

For Heathrow Airport terminal maps, please visit the Heathrow Airport Website

Airport Transfer

To city centre:
Heathrow Express: From GBP16.50
Underground: From GBP4.00
Taxi: GBP40.00 (24km / 15 miles)

Airport Taxes

Included in the price of airline ticket.

Customs Allowance

Quantity allowed when arriving from EU countries appears in brackets:

Tobacco Products: 200 (800) cigarettes or 100 (400) cigarillos or 50 (200) cigars or 250g (1kg) tobacco

Alcoholic Beverages: 1 (10) litre of spirits over 22% proof or 2 (20) litres of fortified wine or 2 (90) litres of still table wine (only 60 litres of this can be sparkling wine) plus 3 (110) litres of beer

Others: 60ml perfume and 250ml eau-de-toilette. Gifts and souvenirs up to the value of GBP300.00.

Import Rules

Passengers are reminded that it is against the law to bring any meat or dairy products into the UK from countries outside Europe. Restrictions also apply to many other food items, including fish, shellfish, eggs and honey as well as certain plants and vegetables.

Controls on food imports are essential to protect British livestock and agriculture from pests and disease not found in the UK - and may also protect your own health.

Check the rules on the Department for Environment, Food and Rural Affairs website before you travel and avoid severe delays, prosecution and fines on arrival in the UK.