In compliance with regulations issued by Hong Kong government authorities, Dragonair is not allowed to accept service animals other than dogs.
The Hong Kong Agriculture, Fisheries and Conservation Department (AFCD) has very strict regulations regarding the import/transhipment of dogs (including Disability Assistance Dogs) into Hong Kong.
Dogs cannot be brought into or transit through Hong Kong unless a Special Permit to do so is obtained in advance from AFCD. Additional prior approval from AFCD is also required for in-cabin transport of a Disability Assistance Dog.
Definition of Disability Assistance Dog (DAD)
A "Disability Assistance Dog" is a dog that has been trained to help people with physical disabilities to gain more personal independence. DADs are non-aggressive, highly obedient and hard-working. Their health conditions are regularly and closely monitored by veterinary surgeons and they would have a good history of vaccination against the major infectious diseases.
In light of these regulations, we currently only accept service animals for travel in our aircraft cabins if:
All other animals are treated as pets and therefore other arrangements must be made for their carriage. Depending on each passenger’s situation, there may be quarantine regulations imposed.
To apply for the Special Permit, the passenger should submit the permit fee as well as the following documents to AFCD:
The in-cabin transportation of a service dog is considered separately from the issue of the Special Permit. Passengers wishing to apply for their dogs to travel in the aircraft cabin should submit an additional request to AFCD for approval and provide the following additional information:
Applications can be submitted in person or by post and generally take 5 working days from the date of receipt of the application form and permit fee to the date of issue, subject to the provision of all required information. Please apply well in advance and make allowances for mailing time.
For more details, please refer to the AFCD website. In light of the AFCD’s stringent requirements, we ask that you contact our Global contact centres and/or AFCD as far in advance as possible so that we can assist you with the permitting process and make necessary arrangements for the transport of your animal.
Please note that there may also be additional requirements for entry at your end destination if you are only transiting through Hong Kong. In order to facilitate transit through Hong Kong, the dog should also have been granted certification by the relevant end destination country's Health Department to accompany its owner or partner at all times and in all places due to the dog’s high standard of training, behaviour, health and welfare.
The Hong Kong Civil Aviation Department (HK CAD) only permit dogs complying with the definition of Guide Dog or Assistance Dog to be carried in an aircraft passenger compartment.
Definitions according to HK CAD:
Guide dog: is one that is trained to provide mobility assistance to a blind or partially sighted person. A guide dog is one that is trained by an individual or organization that is accepted by and affiliated to the International Guide Dog Federation.
Assistance dog: is one that has been specifically trained to assist a disabled person and that has been qualified by an organization registered as a member of the Assistance Dog International and Assistance Dogs Europe. The dog will have been granted certification by the relevant country’s Health Department on the basis that the dog’s high standard of training, behaviour, health and welfare are such that it should be permitted to accompany its client, owner or partner at all times and in all places.
Guide and assistance dogs being imported or travelling in transit or transhipment to countries other than Hong Kong should comply with the regulations of their final or transit destination, as well as the following HK CAD guidelines, to ensure flight safety: