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Introduction

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Many people with disabilities can safely and comfortably travel with Dragonair without making special arrangements. We require advance notice through our local reservations or your travel agent for some disabilities and we recommend a 24-hour advance notice before departure so that we can better accommodate any special needs you may have.

Should you require to contact us for the redressal of passenger grievances, you may do so via the contact channels provided below:

Nodal Officer: Ms. Gazella Thomas
Tel: +91 22 66256665
Email: gazella_thomas@cathaypacific.com

Appellate Authority: Mr. Abhijit Abhyankar
Email: abhijit_abhyankar@cathaypacific.com

* We are unable to provide passengers with any assistance for personal care needs inflight such as eating/drinking, administration of medications, elimination functions including assistance inside the lavatory, or other personal care needs. If you require assistance with any of these, we recommend that you travel with a personal care attendant or make alternative arrangements.