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Special Ticketing Guidelines for Thailand for Tickets Issued from Countries/Regions Other than Hong Kong

Last updated: 26 Jun 2014

Due to the special situation in Thailand, with immediate effect, rebooking charges will be waived for all tickets issued worldwide (irrespective of fare type) on/before 22 May 2014 for travel with Dragonair/Cathay Pacific confirmed booking involving Bangkok/Phuket/Chiang Mai between 26 June 2014 and 15 July 2014.

1. Dragonair/Cathay Pacific tickets

a. Cancellation, Refund and Rerouting

  • No waiver on Cancellation Refund or Rerouting Charges.

b. Rebooking

  • Rebooking charges will be waived on conditions that:
    • Such requests are made on/before 15 July 2014 and before departure for travel with Dragonair/Cathay Pacific confirmed booking involving Bangkok/Phuket/Chiang Mai between 26 June 2014 and 15 July 2014.
    • No-show passenger is not eligible for the waiver.
  • Revised (new) travel date must be on/before 31 July 2014 and subject to flight availability. In which case, the ticket expiry date will be adjusted accordingly.
  • The newly rebooked sector must observe and conform to the conditions of the respective fare rule, e.g. black out dates, flight application, weekend/weekday travel, stopover charges, and applicable seasonalities by collecting additional/refunding difference (if any) as appropriate.
  • Re-issuance charges will only be waived due to the expiry of the original ticket.

c. Group Tickets

  • Please refer to your local travel agent.

2. Asia Miles airline award tickets

For further details:

  • Please regularly check the Asia Miles website.
  • You can also contact The Marco Polo Club at (+852) 2747 5500 or Asia Miles Service Hotline at (+852) 2747 3838.
  • For further details, please refer to Asia Miles Terms and Conditions at Asia Miles Airline Award Redemption – General Conditions.