Use your Own Wheelchair (collapsible or non-collapsible)
Passengers with a disability may use their own manual or battery-powered wheelchair to the departure gate, and when airport facilities permit, to the aircraft door..
|A/C Type||Approximate Wheelchair Dimension that will fit in stowage space|
|A33L||9 W / 26 D / 30 H ( inches)|
|A33C||9 W / 26 D / 30 H (inches) or
14.5 W / 32 D / 36.5 H (inches)
|A33R / A33A||9 W / 26 D / 30 H (inches) or
14.5 W / 32 D / 36.5 H (inches) or
13 W / 36 D / 42 H (inches)
For passengers with disabilities there is no charge for transporting wheelchairs.
Please contact our local Reservations office for assistance and advise them of the weight and size of your wheelchair, the type of battery used for your battery-powered wheelchair and the lithium-ion battery watt-hours if your wheelchair is powered by a lithium-ion battery.
Inflight our crew will be able to assist you with:
We are unable to provide passengers with any assistance for personal care needs inflight such as eating/drinking, administration of medications, elimination functions including assistance inside the lavatory, or other personal care needs. If you require assistance with any of these, we recommend that you travel with an appropriate personal care attendant or make alternative arrangements.
Dragonair wheelchair service
We would be more than happy to provide a wheelchair for you should you require this service. In order to ensure the service meets your needs, our Reservations or airport staff may ask you some questions to determine the level of assistance you require. To allow us to provide the best assistance possible, please provide us with as much information as possible at the time of your booking.
Dragonair wheelchair service is provided, with an attendant, at no additional charge to you. The attendant will assist in transporting you within the airport area and to the gate or aircraft door (depending on the airport facilities). During peak travel periods, there can be a high demand for our wheelchair service, and we appreciate your patience in the event that it is necessary for you to wait a few minutes for this service.
Should you need assistance inside the cabin in moving between your seat and the aircraft door or lavatory door, please advise us in advance as an inflight wheelchair is only available on certain of our aircraft. Aisle seats with movable armrests are available to provide the utmost comfort to you.
Please contact our Reservations office should you have any questions about our wheelchair service and our staff will be happy to assist you.
If you are travelling in a group of 10 or more people requiring wheelchairs, please contact our local Reservations office at least 48 hours before scheduled departure.
Walking Canes, Crutches and Walking Frames
Walking canes, frames, and crutches may be carried in the aircraft cabin, provided they are stowed in accordance with cabin safety requirements. If your walking frame is collapsible and cabin crew can stow it safely, it can also be carried in the aircraft cabin. For safety reasons, non-collapsible walking frames are not permitted in the aircraft cabin and will have to be checked –in. You can use your frame to the departure gate where it can be surrendered for priority stowage in the aircraft cargo hold.