- Conditions of Carriage (PDF)
- Notification to Passenger Charter of Rights for travel to/ from India (PDF)
- ET Conditions of Contracts/ Notices & EC 889 Air Carrier Liability for Passengers/ their Baggage (PDF)
At Dragonair, we are committed to protecting your personal and data privacy. To ensure that you can make informed decisions and feel confident about supplying your Personal Data (as defined below) to us when using our website, mobile and other services, we provide this notice outlining our practices and the choices you have concerning how your Personal Data is being collected and used by us.
We request information from you in several areas of our website, mobile services and other channels that may be used to personally identify you (“Personal Data”), including but not limited to:
Certain Personal Data (particularly relating to your personal information and contact information) are required for specific services and if you fail to supply such Personal Data as requested from each specific service, we may be unable to deliver you the services in full.
We may use the Personal Data you provided for one or more of the following purposes:
We may from time to time use aggregate non-identifying information about our customers to better design our website and/or to improve our services and products. This means we may provide this information to third parties. However, this information will never identify any single user in particular.
Except as provided below, we will not knowingly or intentionally use or share the Personal Data you provide to use in ways unrelated to the aforementioned purposes without your prior consent.
You may request access to and correct your Personal Data held by us. If you wish to obtain a copy of any of your Personal Data, if you believe that the Personal Data relating to you which we collect and maintain is incorrect, or if you believe that the Personal Data held by us was used beyond the scope of the purpose of use disclosed above or was acquired by fraudulent or unlawful means or provided to a third party without your prior consent, please write to us at the address below.
A request for access or correction to, or deletion of Personal Data or for information regarding policies and practices and kinds of Personal Data held by us must be in writing and sent to us via postal mail at the following address:
The Data Protection Officer
5/F Dragonair House
11 Tung Fai Road
Hong Kong International Airport
Lantau, Hong Kong
We may charge a reasonable fee for the processing of any data access request.
Cookies are text files containing small amounts of information, which are downloaded to your computer or mobile device by websites that you visit. They can improve your experience of using a website, for example, by remembering your preference settings and tracking your use of a website so that it can be improved to meet your needs.
We use different types of cookies on the CX Group Sites:
These are temporary cookies that allow us to link the actions of a user during a browser session. A browser session starts when you open the browser window and finishes when you close the browser window. Session cookies are created temporarily. Once you close the browser, all session cookies are deleted.
For example, we use session cookies on the CX Group Sites for the following purposes:
These cookies remain on your device between browsing sessions. They are activated each time you visit the website that created that particular cookie. For example, where a "persistent cookie" is used on a website to remember your log-in details, you will not need to enter those details each time you visit that website.
For example, we use persistent cookies on the CX Group Sites for the following purposes:
Third Party Cookies
We also have cookies on our websites that are set by third parties to enable you to use their software or applications provided through the CX Group Sites.
For example, we use third party cookies on the CX Group Sites for the following purposes:
|locale||Used to record your country of residence and your preferred language choice.|
|mpouser||Used to remember the login ID of Marco Polo Club member when "Remember this no." option is selected during login.|
|session cookie||Cookies that will expire at the end of session or after idling for 30 minutes. Used to maintain the transaction with CX Group Site.|
|Category||Service Provider / Vendor||Purpose|
|Performance cookies||Adobe Analytics||Provides site analytics which allows us to understand how visitors are interacting with the site, and to enable us to optimise the site by serving different page versions at once and recording which variant drives more achievement of a specific goal to improve site performance and to create personalized and customized user experiences.|
|Functionality cookies||Tealium||Container tag solution which allows us to manage site analytics and first party marketing tags. Also collect, correlate data and create universal profiles to increase relevance and effectiveness of content delivery.|
|Advertising / Retargeting cookies||One by AOL||Advertising / Retargeting cookies may be placed on your device by our third party service providers which remember that you have visited a website in order to provide you with targeted adverts which are more relevant to you and to track the referrals that they have generated and any sales resulting from adverts or campaigns. However, we do not tell our advertisers who you are.|
|The Trade Desk|
You have the ability to accept or decline cookies by modifying the settings in your browser. However, you may not be able to use all the interactive features on the CX Group Sites if cookies have been disabled completely.
Unless the cookie is a strictly necessary cookie, you can withdraw your consent to our cookies at any time even if you have previously consented. Although, please do remember that if you do not consent to certain functionality cookies, parts of the CX Group Sites may not work.
You can set your cookie preferences when you arrive at a CX Group Site. You can also change them or opt out at any time – simply visit cookies settings
We may collect information regarding your IP address, browser type, domain name and access time. This information is used for our own research purposes and is separate from any cookies data. We do not link IP addresses to any personal information. In rare instances, IP addresses may be used to assist in deterring and/or preventing abusive or criminal activity on the website.
This website contains links to other sites that are operated by third party companies with different privacy practices. You should remain alert when you leave our site and read the privacy statements of other websites. We have no control over Personal Data that you submit to or receive from these third parties.
To maintain the accuracy of the Personal Data, as well as to prevent unauthorised access and ensure the correct use of Personal Data, we have implemented appropriate physical, technical, and administrative measures to safeguard and secure the Personal Data we collect.
For example, we use Secure Socket Layer (SSL) protocol—an industry standard for encryption over the Internet—to protect in transmission the Personal Data we collect online. When you type in sensitive information such as credit card details, it will be automatically converted into codes before being securely dispatched over the Internet. All electronic Personal Data that we maintain is securely stored and further protected through our use of appropriate access controls. When disposing of Personal Data, paper documents containing Personal Data are securely destroyed, and electronic files storing Personal Data are permanently deleted.
In addition, to better protect certain Personal Data, some areas of the dragonair.com website or our mobile services channels are inaccessible unless you supply individually identifiable and verifiable information, such as your The Marco Polo Club / Asia Miles™ Membership Number and Password, or log in using your User ID and PIN.
As stated above, in some instances we may entrust Personal Data to third party service providers (including service providers outside of your jurisdiction), binding them to protect the security of Personal Data and only to use it for the purposes we specify.
In addition, we may disclose and transfer Personal Data to and jointly use Personal Data with (whether within or outside of your jurisdiction) our subsidiaries, associated companies, business associates, service providers, and other persons who we consider appropriate, in connection with the services and products provided to or requested by you. We may disclose this information to facilitate communication of news and information about such services and products and otherwise for the purposes mentioned above, under Section 3, “Purposes for which the Personal Data are Collected and Used.”
The entities with whom we may share your Personal Data include but are not limited to:
Where permitted by applicable local law, we may also disclose your Personal Data to third parties: (i) when required by law, by court order, or in response to a search warrant or other legally valid inquiry; (ii) to an investigative body; (iii) to enforce our agreements with you; (iv) when requested by other government or law enforcement authorities (such as immigration and customs control and/or border control agencies); (v) with your express consent, or, (vi) pursuant to our good faith belief that disclosure is required by law or otherwise necessary to the establishment of legal claims or defenses, to obtain legal advice, to exercise and defend our legal rights, to protect our rights or property and those of our subsidiaries or associated companies, or to protect the life, body or property of an individual. This also applies when we have reason to believe that disclosing the Personal Data is necessary to identify, contact or bring legal action against someone who may be causing interference with our rights or properties, whether intentionally or otherwise, or when anyone else could be harmed by such activities.
We may also transfer any information we have about you as an asset in connection with a merger or sale (including transfers made as part of insolvency or bankruptcy proceedings) involving all or part of Dragonair or as part of a corporate reorganization or stock sale or other change in corporate control.
Please be advised that the Personal Data that Dragonair collects or obtains may be transferred to jurisdictions that offer lesser protection of Personal Data than that provided in your jurisdiction. By submitting personal information to Dragonair or using any Dragonair website, you understand and consent to such transfer.
Occasionally, we may use your personal data (including your name and contact details) to send you marketing communications such as emails containing news, offers, promotions and joint marketing offers about our travel services and packages, loyalty programs, duty-free sales and other travel related auxiliary services such as travel insurance, hotel transfers and car rentals. However, we will first obtain your consent before doing so. Please see below on how to provide us with your consent.
We may also provide your personal data (including your name and contact details) to third parties including our marketing partners, travel service partners for the purpose of marketing their products and services to you, including travel services and packages, loyalty programs, duty-free sales and other travel related auxiliary services such as travel insurance, hotel transfers and car rentals. Again, we will only do this if you provide us with your consent.
You may indicate your consent to the above by the following ways:
You may opt-out from receiving marketing communications at any time, free of charge, by:
Any personal data provided to or gathered by Dragonair is controlled primarily by Dragonair.
All Personal Data that has been collected from you will only be stored for a limited duration that is relevant to the purpose for which it was processed and for as long as required by applicable law.
This notice is written in English language and may be translated into other languages. In the event of any inconsistency between the English version and the translated version of this notice, the English version shall prevail.