We acknowledge that some passengers may have allergic reactions to peanuts and/or tree nuts. However, due to operational and supplier limitations, Dragonair cannot guarantee a peanut and/or tree nuts-free environment to passengers either in our aircraft cabins or airport lounges.
Peanut and tree nut-free cabin
Dragonair cannot prevent passengers from bringing their own peanut and/or tree nuts products on board, and cannot insist that they do not open or eat them. We are also unable to modify the cabin environment due to individual passenger requests and cannot make general announcements requesting other passengers to refrain from eating peanuts and/or tree nuts.
Further, residual peanut and tree nuts products may be left in aisles, common areas or on seats from one flight to the next. Passengers with documented* peanut and/or tree nuts allergies can, subject to operational limitation, request priority boarding at the boarding gate and bring their own cleaning wipes to wipe down their seating area.
Peanut and tree nut -free meals
Dragonair cannot provide peanut and/or tree nuts -free meals. It is with regret that Dragonair cannot guarantee against cross-contamination of peanut and/or tree nuts products within the inflight-catering network. Passengers who require peanut and/or tree nuts free meals are recommended to bring their own food items that do not require chilling or reheating inflight. Please speak to our cabin crew if you want to know more about the ingredients in the meals served inflight.
Peanut and tree nut snacks
Peanut and tree nuts snacks are an integral part of the Dragonair service. However, passengers with a peanut and/or tree nuts allergy can request that non-peanut or tree nut containing cocktail snacks be served in their class of service on a Dragonair flight. Dragonair will endeavour to provide cocktail snacks not containing peanuts** or tree nuts to all passengers in the same cabin (i.e. first, business, premium economy, or economy) provided Dragonair receives a documented request* no less than 72 hours prior to the scheduled flight departure.
Please be aware that substitution only applies for cocktail snacks. Meals served to other passengers in the same cabin may still contain peanuts and/or tree nut products. Peanut and other tree nut snacks are also available in our snack baskets and passengers in all classes are free to take these during the flight. There might be unpredictable circumstances such as flight disruptions due to weather or mechanical problems that may call for a last minute aircraft switch or change in your itinerary. In these circumstances we may not be able to guarantee the replacement snacks.
*Should you feel that you require a peanut and/or tree nuts free environment to travel in, we advise you first consult your physician to see if you are fit to fly in the given conditions explained above. So that we may address your needs; passengers are required to contact their local Dragonair reservations office at least 72 hours prior to departure. We recommend passengers submit the physician-completed medical clearance (MEDA) form so that their fitness to travel may be assessed and the request for non-peanut and/or tree nuts containing cocktail snacks (to be served in your cabin on your particular flight) can be submitted.
**Alternative snacks which do not contain peanuts may still contain traces of nuts or seeds which are commonly noted allergens.
|Passengers with peanut and/or tree nuts allergies that do not require special treatments or considerations do not need to complete MEDA forms prior to departure.|
Passengers with peanut and/or tree nuts allergies are recommended to take steps to minimise their potential exposure and to take all necessary precaution to prepare for the possibility of exposure – including, but not limited to:
IATA Information for Allergen-Sensitive Passengers